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IMPORTANT

For technical help, you must call Brother customer service or your local Brother dealer.

Register Your Product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.

Your registration with Brother:

  • may serve as confirmation of the purchase date of your product should you lose your receipt;
  • may support an insurance claim by you in the event of product loss covered by insurance; and,
  • will help us notify you of enhancements to your product and special offers.

Complete the Brother Warranty Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Machine needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

Check here for Brother driver updates, too.

Customer Service

Visit http://www.brother.com for contact information on your local Brother office.

Service center locations

For service centres in Asia, contact your local Brother Office. Contact information for Asian offices can be found at http://www.brother.com and selecting your country.

Internet Addresses
Brother Global Web Site: http://www.brother.com/
For Frequently Asked Questions (FAQ's), Product Support and Technical Questions, and Driver Updates and Utilities:
http://support.brother.com
For Australia Only:

Support

For technical support of your Brother Product other than what you can resolve through the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.

Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.

To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details listed below:

Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:
02 8875 6000
Fax:
02 9870 7223
Solutions Site:
Web Site:
Email:
To submit an e-mail enquiry, visit www.brother.com.au go to Service and Support area and follow the prompts.
For New Zealand Only:

For technical support for your Brother Product please refer to this user guide and the FAQ’s available on our Brother Solutions website, http://support.brother.com Drivers, software, user guides and technical references are all available on our Brother Solutions website.

If you require further assistance please contact Brother International (NZ) Limited on the following numbers

Initial setup and 14 day product support
0800 454 677
Technical Support for those using Genuine Brother Consumables
0800 329 111
Technical Support for those not using Genuine Consumables
0900 552 152
24 / 7 Automated Self Help
0800 652 152
Brother Recycle Assistance
0800 632 467
Fax Assistance
0800 837 822
Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Email Assistance

Please visit www.brother.co.nz and submit a helpdesk enquiry from our Service and Support page.

Web Assistance

Please visit www.brother.co.nz under Service and Support for Frequently Asked Questions, Driver downloads, Warranty information and Service Centres.

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