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Frequently Asked Questions
Use the information below to solve common problems you may encounter. Also, please refer to the knowledge base on the NETGEAR website at www.netgear.com/support/main.asp.
The WG511v2 Smart Wizard keeps asking me to save my settings
This is because you have made changes to the settings and the Smart Wizard is offering you the chance to save the changes. If you want to avoid these Profile setting prompts, simply click Apply before you close the Smart Wizard.
Ad Hoc mode is not working correctly
You need to click the Initiate Ad Hoc button before you click Apply. Here is how you start an Ad Hoc network:
How to use the wireless configuration utility that comes with Windows XP
During the WG511v2 software installation the wizard prompts you to choose either the NETGEAR Smart Wizard or the Windows configuration utility. Be sure the WG511v2 is in the CardBus slot in the laptop computer and follow these instructions to change your selection.
Did the WG511v2 card receive a valid IP address from the Wireless Router/AP?
The easiest way is to click the system tray icon to open the WG511v2 Smart Wizard. Then check the IP address in the About page.
I cannot connect to the AP that I want from the Networks browser list.
The access point is available and there is good signal strength. There are a few possibilities:
- If the access point (AP) is WPA-PSK protected, you will need the correct WPA-PSK passphrase. Otherwise, the WG511v2 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point.
- If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information.
The WG511v2 is not getting an IP address
You probably upgraded your WG511v2 software and did not reboot your system.
To get an IP address assigned, you can either restart your computer or choose another access point to connect to. If there are no additional access points for you to choose from, restart your system and connect to your desired access point again.
Why do I see two WG511v2 icons in the System Tray?
If you see two WG511 icons in the System Tray at the bottom right corner of the screen, you have an older software version installed on your system and it needs to be removed. See Removing the WG511v2 Software or Upgrading the WG511v2 Software.
NETGEAR, Inc. http://www.netgear.com |
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